How We Work
Our Process
& Warranty
We believe trust is built through transparency. Here is exactly how we work — from first call to final walkthrough — and what we stand behind.
The Process
5 Steps, No Surprises
Free In-Home Consultation
- We visit your home and assess the existing bathroom — dimensions, plumbing location, structural conditions, and any issues that could affect the project.
- We discuss your goals, wish list, and budget range openly. No sales pitch. Just real information.
- We answer all questions about timeline, materials, and our process.
- If you have inspiration photos, bring them — it helps us understand your style direction.
Detailed Written Proposal
- Within 48 hours we deliver a written proposal covering: full scope of work, materials list with specifications, labor breakdown, payment schedule, and project timeline.
- Nothing is vague. If tile is included, we specify the type, size, and approximate quantity. If a fixture is included, it is named or described.
- The proposal is a contract when signed — it protects you and us. No scope creep without a written change order.
- You can ask questions, request revisions, or compare our proposal with others before signing.
Material Selection
- We guide you through tile, vanity, fixtures, and finish selections. You see and touch physical samples before anything is ordered.
- We help you understand the difference between good-value materials and premium options — so you make decisions that align with your budget and aesthetic.
- All materials are ordered and confirmed before construction begins. This prevents delays mid-project.
- Changes after materials are ordered may require a written change order and potential restocking fees.
Construction
- Day 1 is demolition. Everything down to the studs in wet areas. We remove debris the same day.
- Waterproofing is installed before any tile goes up. We use Schluter KERDI membrane or Wedi board systems. A flood test is performed and passed before tiling.
- Tile installation follows a planned layout — we dry-run the tile pattern before any adhesive is applied.
- Fixtures, vanity, lighting, and ventilation are installed after tile is grouted and cured.
- The job site is cleaned at the end of every day. Dust protection is used throughout your home's entry path.
- You receive regular updates. No unauthorized changes are made without your written approval.
Final Walkthrough & Warranty
- We walk through every detail together. Tile alignment, grout lines, caulk joints, fixture function, door operation, and cleanup.
- You identify anything that needs adjustment before we consider the project complete. We don't leave until you're satisfied.
- Your warranty document is delivered with the project completion package.
- We provide follow-up support for any questions or concerns after completion.
Our Standard
Waterproofing First — Always
The most common reason bathrooms fail — mold, cracked tile, structural damage — is inadequate waterproofing. Many contractors skip or cut corners on this invisible step because customers never see it.
We use Schluter KERDI bonded waterproof membrane or Wedi board systems on every shower and wet area. These are the same systems specified in commercial construction and high-end residential projects.
Before any tile goes up, we perform a flood test — the shower pan is filled with water and left for 24 hours. The test is documented. Only after passing the flood test does tile installation begin. This is not optional. It is standard on every project.
Warranty & Policies
What We Stand Behind
Every detail is documented in your signed contract. No vague promises. No verbal guarantees that disappear after the check clears.
Workmanship Warranty
ComfortGarant provides a written workmanship warranty on all bathroom remodeling projects. This covers defects in installation — tile failures, grout cracking, fixture leaks caused by improper installation, and waterproofing failures. Warranty terms are specified in your signed contract.
Waterproofing Guarantee
Every shower we build is waterproofed with Schluter KERDI or Wedi systems and flood-tested before tile installation. If a waterproofing failure occurs due to our installation, we remediate it at no cost within the warranty period.
Manufacturer Warranties
Tile, fixtures, vanities, and other materials carry their own manufacturer warranties. We provide documentation of all installed products so you can register warranties where applicable. Manufacturer warranties are separate from our workmanship warranty.
What Is Not Covered
Workmanship warranties do not cover normal wear and tear, damage from improper cleaning products, water damage from homeowner-caused leaks at fixtures, or modifications made to our work by others after project completion.
Change Order Policy
Any changes to the agreed scope of work require a signed written change order before work proceeds. Change orders include the cost impact and timeline impact of the requested change. No surprise charges — ever.
Payment Structure
Payments are structured in milestones outlined in your written contract. Typically: a deposit at contract signing, a progress payment at demolition/waterproofing completion, and a final payment at project completion. We never ask for full payment upfront.
Ready to See Our Process in Person?
Schedule a free in-home consultation and we’ll walk through your bathroom together, answer every question, and provide a detailed written proposal.
Schedule Free EstimateReady to Start?
Schedule Your
Free In-Home Estimate
We’ll visit your home, assess your bathroom, discuss your goals, and provide a detailed written proposal — all at no cost or obligation.